Refund Policy

We are a top-rated assignment help agency in the UK and always elevate your experience through our incredible services and writing. However, if you face any serious issues in the quality of services, you are entitled to a refund.

Please note that the refunds are processed under some of the terms and conditions mentioned below. We encourage our existing and potential customers to review our refund policy before placing an order.

Here's a detailed outline of our refund policy:

Order Processing Delay

Our order processing is quick and starts minutes after we receive your payment. Stay assured we will always give you timely delivery. However, there might be genuine reasons for some delays, including (but not limited to) technical glitches. We ask for your cooperation for such events.

For refund cases, here are a few key points to note:

If your assignment is no longer useful due to a missed deadline, we will review the task and either issue a full refund or provide store credits provided the content remains original and has not been submitted elsewhere. Please be aware that this is only applicable if the missed deadline matches the one you selected when placing your order.
If you still choose to use the custom essay after the deadline and your teacher only deducts a few marks, a partial refund will be offered, reflecting a certain percentage of the total amount paid. To process this claim, you must provide proof of the mark deduction due to the late submission.
Since resolving a refund claim requires collaboration and investigation, your prompt participation is essential. If you fail to respond to our expert's inquiries within 12 hours on the student portal or if the delay was caused by incomplete information provided by you, we will not consider any full or partial refund requests.
If the delay occurred due to an issue on our end, you may be eligible for a refund ranging from 20% to 50% of the order value. Please note that any deductions are due to the expert handling your assignment being paid in advance.
Refunds are only available if our team misses the original assignment deadline. In the case of a revision, a new deadline must be mutually agreed upon, and no refund claims will be accepted if a revision deadline is not set.

Low-Quality Paper – Not Meeting Standard Requirements

We strive to deliver high-quality papers, but if a paper falls short of our standards, we offer a revision option. If we successfully correct all issues during the revision, a refund will not be provided. However, if the following conditions are met, a refund claim may be approved:

Completely Plagiarised Paper: Although we use Turnitin to check all our papers for plagiarism if you can provide authentic proof of plagiarism, we will offer a chance to revise the paper. If the deadline does not allow for revision, we will issue a full refund or provide store credits.
Paper Does Not Meet Client Specifications: Our team of expert tutors carefully adheres to client specifications, but if the paper does not meet these standards, we encourage clients to use our free revision/redo options until they are satisfied. We offer unlimited free revisions for up to 20 days. If you choose to proceed with revisions, a refund will not be applicable after this period.
Client Dissatisfaction After Revisions: If you are still unsatisfied after revisions, our QA department will review the paper and determine a fair refund amount. Please note that if the paper has already been submitted, a refund is not applicable.
Quality Issues in Draft Orders: If drafts are provided, it is the client's responsibility to check the quality and notify us immediately of any issues. A refund will be issued if the identified issues are not corrected in the final paper and have significantly affected the overall quality. However, if issues are not flagged early and are only raised later as grounds for a refund, no refund will be granted.
Incorrect Charges – Technical Issues with Payments Technical glitches can sometimes result in double or additional charges being deducted from a client's account.
Double or Additional Charges: If a double or unnecessary additional charge occurs, the client should immediately inform our customer support team with proof of the two receipts. We will then process a full refund of the excess amount.
Payment Company Issues: In many cases, the issue lies with the payment processing company. Clients will be advised to resolve the matter directly with the payment company to prevent future double deductions.

Unavailability of Expert

While highly unlikely, if an expert is unavailable to assist with your assignment after you've made full payment, we encourage you to order another assignment of equivalent value.

Customer-Initiated Cancellation – Orders Can Only Be Canceled Within 24 Hours

If you've placed an order and later decide to cancel it, you can do so within 24 hours of placing the order. If the writer has already begun work, cancellation is no longer an option, and the order must proceed. If you cancel within the allowed timeframe, you can request a full refund or store credits, or you can immediately order another assignment of equal value.

Not Achieving the Desired Grade – We Guarantee Quality, Not Specific Grades

While we are committed to delivering high-quality papers with perfect formatting, grammar, and structure, we cannot guarantee a specific grade, such as an A+. The final grade depends on various factors, including your overall performance throughout the term.

Failing Grade on Assignment – Proof Required Within 30 Days

In the rare event of receiving a failing grade, you must claim a refund within 30 days of your submission date. To do so, you'll need to provide a copy of the authentic grade sheet and your professor's feedback within three weeks of receiving your ordered solution. We will review the grading sheet and investigate whether the failure was due to our writing quality or if the reference solution provided did not meet the grading criteria and learning outcomes of your assessment.

If our expert is found responsible for the shortcomings, we will process a refund of 30% to 50% of your order value. The decision made by our customer support team will be final. Please note that refund requests submitted after 30 days of receiving your assignment reference solution will not be entertained.

How to Request Your Refund

We encourage you to communicate your concerns through the proper channels. You can reach out to our team via email [email protected] or a quick call +44 203 332 0848. Please attach all the supporting material regarding your project to reduce the time spent on refund proceedings.

Time Period

Please note that you can only claim your refunds within 30 days of the final assignment submission. If you request a refund within the said deadline, our team will inspect your case through regular protocols.

Chargeback

We do not allow any of our customers to be involved in an act of chargeback. The clients are requested to contact our team first and get their issues addressed in a friendly, supportive, and helpful way. Any customer who opts for the chargeback will be considered fraudulent per our policies. Moreover, if our team notices any user taking unfair or unlawful benefit of services, we are completely eligible to handle that matter legally.

Proceedings

We assure you that our team will examine your refund request within 24 to 48 hours. We request that our customers show patience during that time so that our project managers can investigate your case.

You will only receive a refund if you meet our eligibility criteria discussed above.
The refunds are never the complete amount. You will receive 90% of the amount or store credit, with the remaining 10% deducted to cover operational costs.

Conditions That Void Refund Claims

There are some instances and conditions that will nullify your claim request. Given are some conditions:

Your active participation is necessary. Hence, we expect you to answer our queries and writer's concerns within 12 hours. If your dormancy exceeds the deadline, you won't be entitled to a refund.
Your refund request won't be entertained if the deadline is within 24 to 48 hours.
No refund will be processed if you are inactive and don't submit supporting material to our team in a timely manner.
Once we receive approval from your side, you will automatically be disqualified from refund claims.
Only the refund claims received through a proper channel of communication i.e. email, will be entertained.